FAQ

 

Can I also order in smaller quantities?

Unfortunately this is not possible. Due to hygiene it is only possible to send by outer packaging. There are some items that are sold separately or per 10 pieces. You can also filter by order unit when searching for articles.


Can I receive a sample?

This is possible in some cases, but only if we have a separate item to ship. Because our warehouse does not have separate samples to send, we unfortunately cannot add them to your order. If a sample is available, we can send it to you after invoicing the shipping costs for them. If you would like to receive a sample, please request it by sending an email to [email protected]


Insufficient stock

If you want to order an item that is currently not (sufficiently) in stock, it is best to let us know by email. We will then prepare the order for you and send the item to you as soon as possible. In most cases this amounts to a delivery time of 5 working days. If the item is sold out, you can find the button "notify me when available" on the product page. You will then receive an email as soon as they come in! 

 

I cannot find the packaging I am looking for here

Are you looking for packaging in a different size or color than can be found here on the site? Send us a message at [email protected] and we will look for a suitable option!


Customization

All information about printing packaging and paper bags can be found here.