Shipping & returns
Most of our orders that we receive before 15.00 o'clock on weekdays, are sent out the same day when all items are in stock. For larger orders it can take a day extra to pick your order.
When the parcel will arrive depends on its destination. We usually ship through GLS, you will be sent a tracking link so you can trace your parcel. GLS does not deliver on Saturdays.
If you prefer, you can have your parcel(s) delivered at a GLS parcelshop near you. If you would like to do so, please go to the desktop version of the GLS website and enter the parcel number that you received by email. You can select in the field below where you would like to have it delivered. This option is only available on the desktop website, so if you are using your phone, please select display as desktop page.
Shipping costs within The Netherlands
For delivery to an address within the Netherlands, there are no shipping costs when you spend over €75,00 on products (delivery cost not included). When your order is below that amount, we charge €7,50 in shipping and administration costs. The minimum order amount is €25,00.
Shipping costs Belgium and Germany
For delivery on an address in Belgium or Germany, there are no shipping costs when you spend over €125,00 excluding vat (and excluding delivery cost as well). When your order is below that, we charge €8,50 in shipping and administration costs. The minimum order amount is €25,00.
Other international shipping costs
|Belgium, Germany||€ 8,50||Free when product value is over €125 ex vat|
|Denmark, France, Italy, Austria, Luxembourg||€ 14,50||Per parcel (automated in your shopping cart)|
|Finland, Ireland, Portugal, Slovenia, Sweden, Spain, Poland, Czech Republic||€ 19,50||Per parcel (automated in your shopping cart)|
At Cupcakedozen.nl it is of course possible to exchange or return your order (provided your ordered product is not subject to a legal exception). This is possible within 14 days after receipt of your complete order. You can return the item to the address below. You will then be credited the returned items. The shipping costs for the return shipment are for your own account.
Would you please print, fill out and enclose this form with your return order?